SHIPPING& RETURNS

SHIPPING

The Pop Mart Team takes great pride in providing exceptional customer service. And, for us, that means getting your order out fast and processing returns even faster.

Our shipping policy is simple- we select the most secure, fastest service based on your location upon order. That helps us keep costs down for you and for us. Here's the breakdown:

Standard Shipping (15-30days)

Expedited Shipping (7-15 Days)

*Shipping might be delayed due to COVID-19. We will process your order as soon as possible.

Currently, we can deliver items to the following countries

North America : United States; Canada;

Europe: France; Netherlands; Spain; Italy; United Kingdom; Germany; Ireland; Czech Republic; Belgium; Portugal; Poland; Hungary; Finland; Denmark; Croatia; Greece; Slovenia; Sweden; Lithuania; Latvia; Estonia; Luxembourg; Slovakia; Austria;

Asia: Japan; Korea; Singapore; Thailand; Malaysia; Indonesia; Philippines; Vietnam;

Oceania: Australia; New Zealand;

China: Hong Kong; Macao; Taiwan [please leave shipping address in Chinese]

Haven't received your order? Contact us at support@popmart.com, and we'll look into it as soon as possible.For information security, please kindly contact us with the email that you used to place order.

Return

  • POPMART WILL NOT MODIFY, REROUTE OR CANCEL AN ORDER ONCE PLACED.
  • POPMART MAY CANCEL/REFUND ORDERS DUE TO QUALITY PROBLEMS, INACCURATE INFORMATION FROM CUSTOMERS, FRAUD RISK ANALYSIS, OR ANY OTHER REASON.
  • WE WILL GIVE NOTICE FOR ANY CHANGES IN YOUR ORDERS.

Many of our products are collectible and have certain conditions under which they must be returned in order to keep their value.  We have developed what we believe is a fair return policy, as stated below. Please note that by purchasing goods from popmart.com, you have agreed to the following terms.

1.All sales are final. Most figures we sell are collectible, made in limited runs, and are often hand-painted or hand-assembled. Slight imperfections are typical with this kind of product and, in fact, often enhance the value.  However, if your merchandise purchased on popmart.com has a significant defect right out of the box (e.g., the product is broken in half, has missing parts or missing accessories, etc.), please reach out immediately with photos,the related unpacking video,your name, your order number and what is damaged.  We will evaluate the photos and make a decision. If the damage qualifies for an exchange, we'll be happy to exchange it for a non-damaged item if one is available. If a replacement is not available, we will offer an alternate item or full refund.

2.For defective products purchased at POPMART, please contact Customer Service at support@popmart.com within five (7) days from the date of receipt and provide the order number, reason for return,the related unpacking video and a return e-mail address.For information security, please kindly contact us with the email that you used to place order.

 A Customer Support Representative will contact you and support you to solve the problems.

3.For MEGA items, please kindly also provide the identity ID of the related product when you reach out to customer service.