FAQs

What's a *Blind Box*?

Blind Box refers to the type of sealed packaging that keeps the contents of the toy a mystery until you open it. Blind boxes typically come in a Series that are made up of a variety of different figures / designs that are usually depicted on the side of the box listed along with the odds of finding each one. Some are rarer than others and some are even super rare and hard to find. These are referred to as *secret* or *chase* figures.

 

What shipping options are available?

We provide standard shipping, SF express, DHL when you shopping, the page will display the available logistics according to your destination, you can choose among them.

 

If I choose standard shipping, how long I will receive my order?

This shipping method take a delivery time around 20 days,there will be a time more or less different according to your destination according to the country your destination is.

 

Can I see how much shipping will cost before I confirm my order?

When you add items to cart, the system will caculate the shipping fees,

you will see the shipping fees directly.

 

When will my order ship?

Confirmed orders usually process within 7 business working days. Once your order is ready to ship, you'll receive the notify information through email.

 

What if the item I received is damaged?

If the item you received has a significant manufacturing defect (e.g. the product is broken or missing parts), we’ll be happy to exchange it for the same non-damaged item; if the item is no longer in stock, it may be exchanged for another item of equal value or a refund may be issued.Please direct all return inquiries to support@popmart.com within Five (5) DAYS from the the date of receipt.

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