SHIPPING & RETURNS

The Popmart Team takes great pride in providing exceptional customer service. And, for us, that means getting your order out fast and processing returns even faster.

Our shipping policy is simple – we select the most secure, fastest service based on your location upon order. That helps us keep costs down for you and for us. Here’s the breakdown:

• Standard Shipping (15-30days)
• Expedited Shipping (3-7 Days) 

Right now we could delivery items to the following countries

North America : United states;Canada

Europe: France; Netherlands;Spain;Italy;United Kingdom;Germany;

Asia: Japan; Korea; Singapore;Thailand;Malaysia; Indonesia;Philippines;Vietnam

China: Hongkong; Macao;Taiwan [please leave shipping address in Chinese]

Haven’t received your order? Contact us at support@popmart.com and we’ll look into it ASAP.

POP MART 5-DAY RETURN POLICY

1. Please direct all return inquiries to support@popmart.com within five(5) days of the date of receipt. Returns made without contacting us first via email will not be honoured. Merchandise must be returned in brand new and unused condition, in its original packaging. Sealed packaging can be returned only if unopened. Blind box items can be returned only if unopened. Shipping costs are non-refundable.

2. Give us 1-2 business days, and then check your email for a prepaid return label.
3. Securely pack your return and use your prepaid label.
4. Check your email for return confirmation – refunds are typically processed within 3-5 days of receiving your return.

QUESTIONS OR COMMENTS?

Please contact us at support@popmart.com with any questions or comments you may have about our policies. We strive to provide you with a 5-star experience, and we’re ready to help with whatever you need.